November 14, 2023 Peggy Xenos 3 minute read

Fieldcode featured in Gartner’s 2023 Market Guide

Fieldcode has been featured in Gartner’s 2023 Market Guide for a second consecutive year, solidifying our position as a formidable vendor in the FSM software industry and highlighting our presence in the highly competitive FSM market. This recognition is a testament to our commitment to providing innovative solutions that tackle the unique challenges faced by field service industries across the globe.

The Gartner Market Guide evaluates the global market for Field Service Management solutions on an annual basis. Software solutions are assessed on their ability to design a strategic yet innovative vision of their product, as well as on their aptitude to effectively deploy their software for customers.

Fieldcode stands out in high-tech, industrial manufacturing, energy, utilities, and transportation sectors, demonstrating its expertise by managing events for notable manufacturing clients, with volumes ranging from 20,000 to 700,000 for each partner. This proficiency is further emphasized by Fieldcode's comprehensive suite of features, offering tailored solutions to various industries. Gartner highlighted several pivotal strengths that distinguish Fieldcode, reinforcing its position in this dynamic sector.

5 Distinguishing features of Fieldcode that solidified our recognition in Gartner’s evaluation

1. Self-Help customer portal

Fieldcode's customer portal guarantees hassle-free communication with your clients. It delivers automated updates via email or SMS, including real-time tracking links for estimated arrival times. The portal also enables convenient appointment booking, allowing clients to book, reschedule, or cancel appointments online with prompt notifications. This feature eradicates worries about missed appointments or scheduling conflicts, ensuring smooth communication for efficient field service management.

2. Streamlined automated scheduling

Recognizing the value of time, Fieldcode provides automated scheduling capabilities. Manage, schedule, and dispatch activities in real-time quickly and easily with no-touch ticket assignment and a high-end multilayer disposition. Our state-of-the-art AI-driven system ensures tasks are swiftly assigned to the right technician, reducing manual efforts by up to 75%. This also means less downtime and faster response times.

3. Guided workflows in the Fieldcode Mobile App

Fieldcode's process-driven mobile app is designed to address every technician's concern when resolving tickets. It excels in task completion and ensures compliance reporting, detailed data capture, and safety adherence. Technicians receive step-by-step guidance to enhance work order efficiency, team communication, and parts management while prioritizing safety protocols. With its exceptional customization options, technicians meticulously follow each step, be it a ticket, part, or PUDO (Pick Up Drop Off) appointment, while ensuring all activities are logged for compliance reporting. With timely, pertinent information, tasks progress in the right sequence, guaranteeing everything is done right before moving forward.

4. IoT-based diagnostics

Seamlessly incorporating all IoT sensors into your network, Fieldcode provides a centralized view of crucial data points. With automated alerts and ticket creation for any identified failures, Fieldcode enables predictive services, resolving potential issues before they escalate. This proactive approach reduces the need for emergency repairs and minimizes downtime. Furthermore, these capabilities facilitate maintenance planning, analytics, and compliance reporting.

5. Enhanced coordination for multi-entity workforces

Fieldcode addresses the complexities of businesses with multi-entity workforces by introducing a "cooperation" capability within the software. This facilitates seamless communication and coordination of work orders and requirements across different entities and subcontractors.

Flexible pricing model

Fieldcode offers an alternative pricing model with a pay-per-event structure. Field service companies have the flexibility to align costs with actual usage. This ensures that companies only pay for the services they need, optimizing their investment in FSM solutions.

Fieldcode's mention as a competitor in Gartner's 2023 Market Guide is a testament to its relevance and potential in the FSM sector. For a deeper understanding of our impact, explore our customer success story featuring a Global IT service provider who streamlined operations for 4000 employees and subcontractors using Fieldcode FSM software.

If you're ready to take the next step, we invite you to request a demo and discover how Fieldcode can help your organization harness these features and unlock new opportunities. Contact us today to get started.

Gartner Disclaimer
Gartner does not endorse any vendor, product, or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

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