Feature breakdown of field service management pricing plans

Explore the features included in each pricing plan. See how Zero-Touch automation scales across tiers, so you can choose the best fit for your service operations.

You can book additional services with any of our plans.

start

€25 $25 £25 per month per user

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BUSINESS

€45 $45 £45 per month per user

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ENTERPRISE

€65 $65 £65 per month per user

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Dispatching options

Assign engineers to a specific geographic area

3 groups

Unlimited

Automated route optimization and dispatching suggestions i

✔

Fully automated dispatching i

✔

Automated planning for parts pickup from storage

✔

Consolidate multiple appointments and tasks under one ticket

✔

Match skills to tickets and technicians

✔

Manage shifts, absences, and on-call duties

✔

Cooperation & interface

APIs to external systems

✔

Accept Fieldcode partner cooperation requests i

✔

Initiate an outgoing Fieldcode partner cooperation i

✔

Partner reporting without login via one-time authentication

Additional fee

✔

Customer portal

View ticket details

✔

View live ticket progress and updates

✔

Self-service appointment booking

✔

Live chat with dispatch team

✔

Branding customization

✔

Workflows

View existing workflows

✔

Select preconfigured industry-specific workflows

✔

Adjust existing workflows

✔

Create fully customized individual workflows

✔

Create dynamic user interaction pop-up requests i

✔

Patch API-background ticket updates i

✔

Define custom workflow scripts (JS)

✔

Create custom objects (non-ticket related) i

✔

Fieldcode Mobile App (FMA)

Free download for Android and iOS

✔

Shift reporting (log start time, end time, breaks)

✔

Geolocation through device GPS

✔

Receive tickets

✔

Step-by-step ticket processing

✔

Create customer/project-specific reporting forms

✔

Individual context-based checklists

✔

Report tickets

✔

Automated travel/work time tracking per ticket

✔

Ticket reporting in offline mode

✔

Attachment handling and photo capture

✔

Spare part handling (receive, report, return)

✔

Communicate ticket related notes with dispatch or customers

✔

BI analytics & forecasting

Standard BI analytics reports

✔

Individual BI report filtering

✔

BI forecasting reports

Additional fee

BI data warehouse access i

Additional fee

Customization

Create & view custom data fields i

✔

Create fully customized forms

✔

Create customized lists for standard objects

✔

Create role or task specific frontend views

✔

Multi project handling using individual configuration

✔

Create and edit fully customized permission-based roles

✔

Adjust translations for fields, buttons and history

✔

Create default PDF service reports featuring your logo

✔

Create fully customized PDF service reports based on custom forms

✔

Create ticket-based email templates

✔

Automatically send ticket-based emails

✔

Create automated actions with ticket info

✔

Create automated actions with text message (SMS)

✔

Create automated actions with email

✔

Create automated actions with interface communication

✔

Single Sign-On (SSO) integration

✔

Service target monitoring (SLA)

Set alerts i

✔

Set indications i

✔

Create service target profiles (SLA)

✔

Custom service target calculation (SLA) i

✔

Parts management

Create and add spare parts to tickets

✔

Schedule and report spare part pickup

✔

Report spare part usage

✔

Manage spare part returns

✔

Shipment carrier live tracking i

✔

Ticket creation

Manually via ticket creation form

✔

Via XLS upload

✔

Automated via external API

✔

Automated based on predefined schedule

✔

Automated based on workflow i

✔

Customer support

Email support

✔

Chat support

✔

Phone support

✔

AI agent voice support

—

Additional fee

Implementation services

Fast access: Ready for service within one business day

✔

Initial onboarding & configuration with the Fieldcode expert team

16h

Ongoing expert support for your ongoing configuration

Additional fee

Additional packages

Our packages are a set of premium services that you can add to your Fieldcode
accounts for an additional fee. Enhance your plan to unlock more value for your
field service management and your teams.

Customized
work space set-up

While you get started with Fieldcode you may want a bit extra support during the set-up.

Our onboarding specialist will guide you through the initial work space set-up and help you to set up all users and an initial workflow to cover your processes.

This makes your start even smoother and you are ready to start in no time.

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Individual
training plans

Our extensive documentation and support resources will make your start with Fieldcode easy.

For a larger organization however you may want to roll out new processes or organize dedicated training sessions for your staff.

Our specialists will help you to organize and carry out the trainings for your teams.

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Extended
service & support

Our standard support has you covered for any questions during business hours and in English language.

Where you need support also outside of regular business hours or when you require support in a different language, you can book additional coverage adjusted to your needs.

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Ready to start your automation journey today?

Harness the power of Zero-Touch field service management. Request a demo and we’ll help you get started with our field service management software in just one day.

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Feature breakdown of field service management pricing plans

Customized work space set-up

Individual training plans

Extended service & support

Ready to start your automation journey today?

Customized
work space set-up

Individual
training plans

Extended
service & support