Zero-Touch field service management software for IT services
Connect IT tickets with field execution for break/fix, device swaps, installations and multi-site support. Fieldcode automatically schedules the right technician based on SLAs, skills, location and parts, while keeping service teams and customers updated across regions.
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Why IT service teams choose Fieldcode
SLA prioritization
Automatically prioritize and assign field work by SLA, skills, availability, and location to reduce dispatching and response delays.
Customer-specific service workflows
Configure forms, workflows and required data by customer, contract or service type without relying on separate manual processes.
Consistent proof of work
Capture the service data each customer requires, including notes, photos, signatures and completion details, in structured work orders.
Parts-ready field visits
Coordinate spare parts, inventory and PUDO stops with technician schedules so technicians arrive with what they need.
Customer and service visibility
Keep service desks, field teams and customers aligned with live job status, appointment updates and automated notifications.
Built for distributed IT field service operations
MSPs and IT service providers
Coordinate multi-customer field work, SLA commitments and regional coverage from one operation.
Enterprise IT service teams
Manage onsite support across offices, branches and distributed locations with consistent workflows and visibility.
Systems integrators and VARs
Schedule installations, upgrades, device swaps and network-related field work across customer sites.
Technology and hardware service providers
Coordinate break/fix, parts, replacements and technician workflows for devices and infrastructure.
IT use cases supported by Fieldcode
Fieldcode has been named a Representative Vendor in the 2026 Gartner® Market Guide for Field Service Management
IT field service features from ticket to onsite resolution
AI support for ticket preparation
AI summarizes complex ticket notes, translates service details, and helps prepare field-ready information for validation, parts, scheduling or escalation before SLA risk builds.
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Customer self-scheduling
Let customer contacts book, reschedule or cancel onsite support appointments online. Zero-Touch automation creates work orders instantly and sends confirmations and real-time updates via email or SMS.
Zero-Touch dispatching
Automatically assign field work based on SLA, technician skills, availability, location, customer appointments and required parts. Route plans include PUDO stops and adapt as urgent incidents or break/fix jobs enter the day.
ITSM-connected field execution
Connect Fieldcode with existing ITSM, CRM, ERP, and inventory systems through APIs and integrations so ticket, site, SLA, and status data can move into and out of field execution without repeated manual entry.
Customizable work orders
Capture device, site and customer-specific data directly on mobile devices. Configure fields and required evidence so each job records the information needed for service reporting and closure.
Real-time progress tracking
Monitor job status and SLA risk in real time, receive alerts for delays, and automatically adjust schedules as priorities change.
Parts, replacements and returns
Coordinate replacement devices and spares through depots, forward-stock locations and PUDO points. Plan collection before the visit and manage faulty-device or unused-part returns after service.
Mobile app for technicians
Technicians can access job details and site information, capture photos, log notes, record device data and obtain customer signatures from the mobile app. Real-time updates keep information current, while offline functionality supports work without connectivity.
Guided workflows
Guide technicians step by step through break/fix, installations, device swaps, IMAC, and customer-specific processes. Configure required steps and evidence so work is completed consistently across teams.
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Manage customer assets and SLAs in one place
Keep customer, site, contract, asset and SLA data together for field execution. Track what equipment is installed, who is responsible for it, and what service commitments apply when work is scheduled.
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On-demand IT technicians
Extend coverage with Fieldcode’s global network of on-demand IT technicians when regional capacity or specialist skills are needed. External technicians can be integrated into the same field workflow to help maintain consistent service delivery without permanent staffing.
LEARN MOREWe improved our first-time fix rates significantly and have been able to increase our customer satisfaction with better service.
Matthias Döhler
Senior Executive Partner – Hemmersbach
Hemmersbach results with Fieldcode
Up to
Reduction of manual dispatching efforts
Avg
Increased customer satisfaction results
FAQ
1. What is Fieldcode’s Zero-Touch automation, and how does it help IT service providers?
Fieldcode’s Zero-Touch automation can create, schedule and assign field work, update statuses and trigger customer or team notifications based on defined workflows. For IT service providers, this reduces manual dispatching between ticket intake and onsite execution while keeping SLA requirements in the scheduling process.
2. How does Fieldcode fit with our existing ITSM or service desk?
Fieldcode is designed to complement the service-management layer rather than replace it. Through APIs and integrations, ticket, customer, site and status data can be exchanged with existing service systems while Fieldcode manages scheduling, routing and technician execution in the field.
3. Can Fieldcode support large-scale and multi-site IT operations?
Yes. Fieldcode provides centralized scheduling, real-time field visibility, configurable work orders and multi-language support for service operations across multiple customers, locations, regions and time zones.
4. Can Fieldcode handle SLA-driven scheduling and dispatching?
Yes. Fieldcode can use SLA requirements together with technician availability, skills, location, appointment windows and other scheduling constraints to prioritize and assign field work. Teams can monitor progress and respond when a job is at risk of delay.
5. How does Fieldcode support IT assets and spare parts?
Fieldcode can keep asset, customer, site and contract information connected to field work and coordinate parts through inventory integration and planned PUDO stops. This helps teams schedule visits with the device and parts context technicians need onsite.
6. How does Fieldcode handle customer-specific service requirements?
Fieldcode lets teams configure forms, workflows, work orders and required data for different customers or service types. This helps IT service providers standardize execution while still following customer-specific processes, documentation and SLA requirements.
7. Can Fieldcode coordinate internal technicians, subcontractors and service partners?
Yes. Internal and external technicians can be coordinated within the same field-service process, with controlled job information, scheduling, mobile workflows, status updates and required completion evidence. This helps maintain consistent execution across regional and partner networks.
See how Fieldcode fits your IT service operation
Request a demo to see how Fieldcode can support your ticket-to-field workflow, SLA-driven scheduling, technician execution and customer updates across your service network.
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