AI voice agent integration for Zero-Touch field service
Handle every service call—automatically, naturally, and around the clock. Fieldcode voice AI agents are your built-in dispatcher and support team, speaking with your customers, updating tickets, and keeping service moving—even while you sleep.
Real-world use cases your voice AI agents handle every day
Inbound service call
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The AI agent answers instantly, identifies the caller, and captures the issue — reducing wait times and manual data entry.
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Offers troubleshooting, schedules a technician if needed, and creates a support ticket, all in real time.
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Handles interruptions, pauses, and transfers to a human agent when needed, ensuring a seamless handoff.
Outbound service call
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The AI agent proactively calls customers to confirm an upcoming appointment. If voicemail is detected, it retries later.
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It verifies identity and location, checks technician availability, and adjusts the time if needed — offering slots based on part availability, routing, and customer preference.
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Access instructions are collected to support first-time resolution.
Voice AI agent support that feels human
Fieldcode voice AI agents engage your customers with natural conversations—no scripts, no wait times. They answer calls, verify info, book appointments, and schedule technicians automatically—24/7, in any language.
How AI works with Fieldcode
AI voice agent integration is already part of your Fieldcode FSM platform — no extra tools, no separate systems. Calls trigger real-time actions across your workflows, schedules, and technician data — so nothing slips through the cracks.
We used to miss after-hours calls all the time. Now tickets are booked when we come in—and we didn’t have to call anyone.
Field Service Lead
IT Services Provider
Why field service teams use Fieldcode AI voice agents
FAQ
Not at all. Fieldcode’s voice AI Agents hold real conversations that feel personal, helpful, and natural. They understand intent, adapt to how customers speak, and respond without sounding robotic or scripted—so every customer interaction feels human.
Fieldcode voice AI agents can hand over to a live agent anytime—they're designed to work with your team.
Yes—they’re designed to handle natural speech in any language. Your customers can speak however they normally do, and the system will understand, respond, and take action correctly.
Yes — Fieldcode voice AI agents guide callers through troubleshooting and tech support with a personal touch. They understand what customers mean, not just what they say, and naturally decide when a technician visit is needed — then schedule it.
Traditional systems follow fixed scripts. Fieldcode’s voice AI agents hold real conversations—understanding intent, adapting to the customer’s flow, and responding naturally, just like a real support rep.
Rising call volumes, talent shortages, and high turnover are putting pressure on support teams—while customers still prefer to call for help. A McKinsey study shows phone support remains the most preferred choice across all age groups.
AI voice agent integration is a scalable way to meet these demands. Fieldcode voice AI agents handle high volumes of calls without compromising quality— they reduce manual workload, support revenue goals, and future-proof operations with intelligent, real-time automation.
Yes — they're fully built into your Fieldcode tenant, with no extra tools needed. Fieldcode voice AI agents work directly with your workflows, schedules, and technician data.
Add voice AI agents to your service operations
Discover how our voice AI agents handle service calls, schedule appointments, and update tickets automatically — reducing manual workload from day one.
