Empower customers with a digital customer portal
In today’s world, major shifts are happening in the field service industry, and one critical area that may be getting overlooked is the interaction with customer service. Field professionals delivering exceptional field services as promised is not enough anymore. Customers are exposed to evolving technology, constant access to information, and real-time responses, all of which impact customer interaction and how your customers get information on services.
New generation customers not only demand what you promise but expect swift resolution, digital and mobile access, flexibility, and efficiency. In other words, you are selling an experience. Customers are interested in brands that can meet their expectations and with whom they can interact. Brand loyalty is no longer about customers staying committed to one provider but about what experience you can give to your customers above your performance in the field.
Service providers can start nurturing customer relationships and improving customer experience by providing customer support through digital channels like websites, email, SMS, and mobile apps. The pandemic accelerated the digital transformation of customer engagement, so field service providers who can provide a solution that seamlessly enriches customer touchpoints like the Fieldcode customer portal will be miles ahead of the competition.