Optimize your service network management

Take full control of your service network with our cloud-based solution. Experience real-time visibility, interactive analytics, and AI-driven operations for a seamless transition to proactive service.

Effortless connectivity for instant access to on-demand workforce

Easily adjust your workforce to match project demands with just one click within your ITSM system. Engage with a global network of skilled IT technicians and partners directly through the software, enabling you to deploy the right technician to any location, guaranteeing swift service delivery. Committed SLAs are met for any geographically diverse or time-sensitive project.

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One click to order IT technicians when and wherever you need them
Connect Fieldcode easily with your service network

Connect Fieldcode easily with your service network

Integrate Fieldcode into your existing processes and tool landscape faster using drag and drop – no programming skills required. Tickets from your CRM or other ITSM system will be synchronized and continuously updated in both directions throughout the issue lifecycle.

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Use one system across all languages and time zones

Use one unified system to communicate in local language and time zones across the world. Localized settings and a multilingual user interface help to familiarize agents quickly and reduce training needs. Tickets that are raised in your local language can be converted into multiple languages and time settings simultaneously.

Display all delivery layers in a single view

Display all delivery layers in a single view

Achieve more transparency for all levels of your service network in just one view. The comprehensive overview of all tickets enables you to meet your KPIs so you can achieve performance driven results whether you deliver services with your own team, through assigned service providers or their partners.

Connect all your IoT assets to your field service network

Fully automate event creation based on the device status or a pre-defined maintenance cadence. Ensure maintenance cycles and regular activities for your managed assets are completed. Manage, maintain and monitor all your connected assets to save time and effort with our service scheduling function. Create service events automatically for periodic maintenance or through IoT sensors which are connected to Fieldcode.

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