Optimize your service network management
Take full control of your service network with our cloud-based solution. Experience real-time visibility, interactive analytics, and AI-driven operations for a seamless transition to proactive service.
Effortless connectivity for instant access to on-demand workforce
Easily adjust your workforce to match project demands with just one click within your ITSM system. Engage with a global network of skilled IT technicians and partners directly through the software, enabling you to deploy the right technician to any location, guaranteeing swift service delivery. Committed SLAs are met for any geographically diverse or time-sensitive project.
Connect Fieldcode easily with your service network
Integrate Fieldcode into your existing processes and tool landscape faster using drag and drop – no programming skills required. Tickets from your CRM or other ITSM system will be synchronized and continuously updated in both directions throughout the issue lifecycle.
Use one system across all languages and time zones
Use one unified system to communicate in local language and time zones across the world. Localized settings and a multilingual user interface help to familiarize agents quickly and reduce training needs. Tickets that are raised in your local language can be converted into multiple languages and time settings simultaneously.
Display all delivery layers in a single view
Achieve more transparency for all levels of your service network in just one view. The comprehensive overview of all tickets enables you to meet your KPIs so you can achieve performance driven results whether you deliver services with your own team, through assigned service providers or their partners.