Next level features for FSM Software
Manage your field service teams efficiently and delight your customers with smart experiences. Benefit from an innovative set of features to control and simplify the complexity of your field service workflow.
Workflow designer
Adapt predefined workflows to your unique service needs with proactive guidance and automation. Use a simple drag-and-drop interface to add or adjust steps and instructions for processes like repairs, asset management, team coordination, or approvals.
Forms designer
Tailor the information your team collects for every job. Adjust data fields such as checkboxes for task completion, dropdowns for equipment types, photo uploads for site conditions, or signature boxes for customer approvals. Ensure your team always has the exact details they need to get the job done right.
Automated dispatching
Revolutionize your scheduling processes and enhance field workforce management with advanced multilayer disposition, optimized route planning, and no-touch ticket assignment. The unique Engineer Efficiency factor accounts for engineers' speed and proficiency to further optimize ticket planning and routing.
Route optimization
Optimize manually planned routes based on mileage, worktime, SLA compliance and even real-time traffic data. Increase utilization and optimize your job scheduling by favoring idle resources and minimizing the usage of overtime hours.
Mobile application
The Fieldcode mobile application is suited for engineers on the field, assisting them in their daily field service assignments and reporting. Work orders and ticket status can be tracked both, online and offline and full documentation regarding spare parts or instructions are available.
Customer portal
Keep your customer always informed.
All relevant updates can be sent automatically to customers by email or SMS, e. g. the estimated time of arrival can be communicated in real-time through a live link to the tracking tool.
Appointment booking
Align appointments with your customers easier than ever before and increase satisfaction and effectiveness. Customers can autonomously book, reschedule or cancel appointments online and access real-time status updates. Appointments are seamlessly dispatched, and notifications are sent to customers via email or SMS.
Ticket import and creation
Import your work orders from any other system or create these directly within Fieldcode. All details about the job are synchronized within all connected systems, even contact attempts and the entire history are visible for all team members involved.
Custom lists
Simplify data entry and enhance workflow automation with the "lists" feature. Easily create and reuse custom lists like site, device, address, or any other lists to ensure consistent and accurate data entry. Effortlessly manage recurring data, speed up ticket creation, and reduce errors.
Ticket communication
Share ticket-related updates with all team members in real-time throughout the application. All communication will be documented and actions can be confirmed as executed.
Asset management
Keep track of your maintenance cycles and regular activities for your managed assets. Create events fully automated depending on a specific schedule or in accordance with maintenance contracts.
Parts and returns
Monitor and manage all spare part deliveries and returns with scheduled pick-up and drop-off appointments. Parts are tracked to ensure in-time delivery to pick-up locations for service execution.
Contractor management
Our multilayer functions ensure full visibility in order to provide service quality in highest standard, whether you deliver your service with your own teams, through assigned service providers or their partners.
Analytics dashboards
Get actionable insights to boost team productivity and quality. Generate reports spanning high-level overviews down to detailed, engineer-level insights in one view. With real-time monitoring and alerts, track and analyze relevant data to improve KPIs.
Forecast reporting
Effectively track trends and patterns to provide insight into your current field service operations and future demands. Tailored managerial or corporate level forecast reports can be viewed and compared at specific time durations, by locations, or by workforce groups.
Setting up Fieldcode
Drive better performance and experience effortless integration. Benefit from 190+ user cultures, and be ready for dispatch instantly with best practice setup and wizard functions.
Last updated: 07.02.2025
Mastering Fieldcode features
Find the complete overview of our features and how each feature works in the Fieldcode Manual. Our clear guides make mastering each feature easy.