Boost customer experience with proactive service solutions
Accelerate issue resolution and streamline customer communication with our proactive approach, powered by customizable customer portal features. Tailor the portal to reflect your business needs, elevating service delivery and customer satisfaction.
Enhance engagement with a customizable customer portal
Tailor the customer portal's design to match your brand and enable customer feedback. Configure custom SLA profiles for flexible booking windows, ensuring a personalized experience.
Significantly improve your first time fix rate
Better analyze every aspect of your assets by having all data points and statistics available in your Fieldcode dashboard. With specific recommendations about the spare parts and tools necessary for the intervention you increase the first time fix rate and avoid multiple visits.
Keep your customers fully informed
Fully automate customer notifications about the ticket status to increase transparency, performance ratings and customer satisfaction. Your customers can follow the ticket status in real-time and see the estimated time of arrival through a dedicated link provided automatically via email or instant messaging.
Empower customers with autonomous appointment booking
Provide your customers instant access to the booking calendar regardless of the call center’s availability. Customers can digitally raise new service requests and reschedule or cancel appointments if service is no longer needed.
