AI-powered Zero-Touch automationField Service Management for IT & Telecom
Run your own engineers, subcontractors, and service partners as one workforce. AI-powered automation moves your tickets from request to resolution. Handle incidents, installations, or maintenance work in one place. Built on 25+ years of field service experience.
Up to
reduction in manual dispatching
Avg
higher engineer efficiency
Avg
less time per work order
What IT & Telecom field service demands
Zero-Touch dispatch
Tickets are scheduled, routed and dispatched automatically. Customer communication is handled by the tool.
One workforce
Run employees, subcontractors, and service partners as one workforce. One plan, one SLA view, partner cooperation built in.
SLA + Parts logistics
Part handling, SLA compliance and escalation management are built into your workflows. This ensures that every visit starts with the right parts at the right time.
Everything your field service team needs in one FSM platform
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Automated scheduling and dispatching
Assign work based on skills, availability, locations, and service requirements.
AI-supported route optimization
Reduce travel time with route planning that adapts to schedules, locations, and priorities.
Customer self-service booking
Let customers book, reschedule, and track appointments online.
Mobile app with guided workflows
Guide technicians through jobs with forms, photos, signatures, and reports.
AI-supported ticket actions
Summarize, translate, and validate service information to keep work moving.
Trusted by global service organizations
AI voice agents for field service operations
Turn service calls into scheduled work automatically.
Reduce call handling effort, respond faster, and keep service requests moving—even after business hours.
Confirm appointments without extra coordination.
Reduce scheduling effort, help prevent no-shows, and keep customers prepared for upcoming visits.
Answer every service call automatically, anytime — even after business hours
Gain control and master your entire service network in one place
Reduce costs with effortless dispatching
Increase workforce utilization with AI-driven automation
Avoid SLA misses with real-time monitoring
Achieve customer transparency with automated ticket updates
Why teams choose Fieldcode Zero-Touch FSM
01
Gain unified control over your mixed service network
Coordinate internal teams, subcontractors, and service partners from one platform.
MANAGE YOUR NETWORK02
Get the most cost-efficient Zero-Touch FSM solution
Reduce manual effort while keeping FSM software costs stable and predictable.
SEE PRICING03
Easily start auto-dispatching with AI within a day
No coding required. Start automating work assignment quickly and easily.
Book a free demoFieldcode helped us improve SLA attainment thanks to AI logic automatically prioritizing and scheduling the right jobs.
Since we started with Fieldcode, we’ve cut our dispatch and planning work in half thanks to automation.
Fieldcode’s automated workflows improved our first-time fix rate and gave customers a better overall service experience.
We can manage installs, incidents, and technician changes without constantly reworking the schedule. That has made the operation much easier to control.
With voice AI agents handling confirmations and reschedules, our team no longer loses hours on routine calls.
IT and Telecom service operations, covered end to end
IT service operations
From IT ticket to onsite resolution. Manage break/fix, device swaps, IMAC work, and multi-site support without losing context between the service desk and the field.
Telecom field operations
From activation to fault restoration. Manage FTTH installs, CPE swaps, network maintenance, and outage work across every service area.
Connect field operations to your existing systems
Connect Fieldcode with your ITSM, ERP, CRM, OSS/BSS, and other service platforms so tickets, customer data, parts, and field updates stay synchronized from request to completion.
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Operational management with Fieldcode Plus
Fieldcode Plus centralizes assets, inventory, contracts, and partner management. Know what devices and network equipment are installed, what parts are available, and what is covered before work begins. Everything stays connected to your service operation, helping teams arrive prepared and keep work moving.
Explore plusFieldcode has been named Exemplary in the 2026 ISG Buyers Guide™ for Field Service Emerging Providers
Fieldcode has been named a Representative Vendor in the 2026 Gartner® Market Guide for Field Service Management
Fieldcode recognized as a High Performer in the G2 Summer 2026 Field Service Management Grid®
Latest FSM resources
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Bring trusted AI into your field service workflows
Harness the power of AI automation with one powerful tool. Upgrade from manual work or take your automation further — request a demo and we’ll help you get started with our field service management software in just one day.
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