AI-powered Zero-Touch automationField Service Management for IT & Telecom

Run your own engineers, subcontractors, and service partners as one workforce. AI-powered automation moves your tickets from request to resolution. Handle incidents, installations, or maintenance work in one place. Built on 25+ years of field service experience.

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Up to

100 %

reduction in manual dispatching

Avg

40 %

higher engineer efficiency

Avg

35 %

less time per work order

What IT & Telecom field service demands

Zero-Touch dispatch

Tickets are scheduled, routed and dispatched automatically. Customer communication is handled by the tool.

One workforce

Run employees, subcontractors, and service partners as one workforce. One plan, one SLA view, partner cooperation built in.

SLA + Parts logistics

Part handling, SLA compliance and escalation management are built into your workflows. This ensures that every visit starts with the right parts at the right time.

Everything your field service team needs in one FSM platform

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Automated scheduling and dispatching

Assign work based on skills, availability, locations, and service requirements.

AI-supported route optimization

Reduce travel time with route planning that adapts to schedules, locations, and priorities.

Customer self-service booking

Let customers book, reschedule, and track appointments online.

Mobile app with guided workflows

Guide technicians through jobs with forms, photos, signatures, and reports.

AI-supported ticket actions

Summarize, translate, and validate service information to keep work moving.

Proven results in the field

HP cuts $4 million from annual service spend

$4M

Saved annually

30%

Reduction in drive time

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Hemmersbach runs its partner network as one workforce

Tickets handled a year

5000+

Employees coordinated

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Kapsch turns alerts into Zero-Touch execution

50+

Countries served

Zero-Touch

Automated dispatch

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Braeriach brought all field operations into one streamlined environment

30%

Reduction IN ADMIN WORKLOAD

20%

Reduction IN TRAVEL AND IDLE TIME

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AI voice agents for field service operations

Turn service calls into scheduled work automatically.

Reduce call handling effort, respond faster, and keep service requests moving—even after business hours.

Confirm appointments without extra coordination.

Reduce scheduling effort, help prevent no-shows, and keep customers prepared for upcoming visits.

DISCOVER AI AGENTS

Answer every service call automatically, anytime — even after business hours

Gain control and master your entire service network in one place

Reduce costs with effortless dispatching

Increase workforce utilization with AI-driven automation

Avoid SLA misses with real-time monitoring

Achieve customer transparency with automated ticket updates

Why teams choose Fieldcode Zero-Touch FSM

Gain unified control over your mixed service network

Coordinate internal teams, subcontractors, and service partners from one platform.

MANAGE YOUR NETWORK

Get the most cost-efficient Zero-Touch FSM solution

Reduce manual effort while keeping FSM software costs stable and predictable.

SEE PRICING

Easily start auto-dispatching with AI within a day

No coding required. Start automating work assignment quickly and easily.

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Fieldcode helped us improve SLA attainment thanks to AI logic automatically prioritizing and scheduling the right jobs.

Since we started with Fieldcode, we’ve cut our dispatch and planning work in half thanks to automation.

Fieldcode’s automated workflows improved our first-time fix rate and gave customers a better overall service experience.

We can manage installs, incidents, and technician changes without constantly reworking the schedule. That has made the operation much easier to control.

With voice AI agents handling confirmations and reschedules, our team no longer loses hours on routine calls.

IT and Telecom service operations, covered end to end

IT service operations

From IT ticket to onsite resolution. Manage break/fix, device swaps, IMAC work, and multi-site support without losing context between the service desk and the field.

EXPLORE IT SERVICES

Telecom field operations

From activation to fault restoration. Manage FTTH installs, CPE swaps, network maintenance, and outage work across every service area.

EXPLORE TELECOM

Connect field operations to your existing systems

Connect Fieldcode with your ITSM, ERP, CRM, OSS/BSS, and other service platforms so tickets, customer data, parts, and field updates stay synchronized from request to completion.

Explore integrations

Operational management with Fieldcode Plus

Fieldcode Plus centralizes assets, inventory, contracts, and partner management. Know what devices and network equipment are installed, what parts are available, and what is covered before work begins. Everything stays connected to your service operation, helping teams arrive prepared and keep work moving.

Explore plus

Fieldcode has been named Exemplary in the 2026 ISG Buyers Guide™ for Field Service Emerging Providers

Fieldcode has been named a Representative Vendor in the 2026 Gartner® Market Guide for Field Service Management

Fieldcode recognized as a High Performer in the G2 Summer 2026 Field Service Management Grid®

Latest FSM resources

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Blog

What service leaders should track before adding technicians

Before adding technicians, check where current capacity goes. Four measures that show whether you face a hiring gap or a planning problem.

Press Release

Fieldcode to Present Zero-Touch Field Service Operations at Four European Industry Events This Fall

See Zero-Touch field service from Fieldcode at Field New Tech, Chillventa, Service Summit and HEATEXPO this fall, from service intake to field execution.

Video

October 2026 Fieldcode new feature releases & updates

Watch the latest feature release webcast showcasing innovative features that can transform your field service work and enhance your Fieldcode experience.

Blog

What causes missed appointments in field service and how to reduce them

Learn what causes missed appointments in field service and how better scheduling, confirmations, communication and job readiness can reduce failed visits.

Made in Europe
for field service teams that want more control

Bring trusted AI into your field service workflows

Harness the power of AI automation with one powerful tool. Upgrade from manual work or take your automation further — request a demo and we’ll help you get started with our field service management software in just one day.

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