# Fieldcode

> Fieldcode is a Field Service Management (FSM) platform focused on Zero-Touch automation, intelligent scheduling and dispatching, route optimization, real-time service visibility, guided job execution, Service AI voice agents, mobile field service tools, and API-based integrations with ERP, CRM, accounting, and other business systems.

Fieldcode supports organizations managing field service operations by automating service workflows, coordinating technicians and service partners, optimizing schedules and routes, and connecting field execution with existing business systems.

## Features

- [Service AI voice agents](https://fieldcode.com/en/features/voice-ai-agent-integration): Automates inbound/outbound service calls 24/7 with natural language understanding, ticket logging, scheduling, and human handoff.
- [Automated dispatching](https://fieldcode.com/en/features#dispatching): Real-time Zero-Touch scheduling and dispatch with an "Engineer Efficiency" factor for smarter task distribution.
- [Dynamic route optimization](https://fieldcode.com/en/features/field-service-route-planning-software): Re-optimizes routes in real time based on skills, availability, SLAs, parts, and live traffic.
- [Field Service mobile app & offline tools](https://fieldcode.com/en/features/field-service-mobile-app): Guided workflows, barcode scanning, digital signatures, and parts tracking with offline sync.
- [Customer portal & real-time tracking](https://fieldcode.com/en/features/customer-portal): Self-service job booking, modification, and real-time technician tracking with email/SMS notifications.
- [Appointment booking](https://fieldcode.com/en/features#appointment): Customers can autonomously book, reschedule, or cancel appointments with automatic dispatch and notifications.
- [Asset management](https://fieldcode.com/en/features#assets): Tracks maintenance cycles and auto-generates events based on schedules or maintenance contracts.
- [Service workflow designer](https://fieldcode.com/en/features/custom-workflow-forms#workflow-designer): No-code drag-and-drop builder for job-adaptive service workflows and exception paths.
- [Custom job forms designer](https://fieldcode.com/en/features/custom-workflow-forms#forms-designer): No-code form builder for checklists, photos, signatures, and approvals per job type.
- [Ticket import and creation](https://fieldcode.com/en/features): Import work orders from other systems or create tickets directly, synced across all connected systems.
- [Custom lists](https://fieldcode.com/en/resources/blog/introducing-the-new-lists-feature-in-fieldcodes-fsm-software): Reusable lists for sites, devices, and addresses to speed up data entry and reduce errors.
- [Real-time ticket communication](https://fieldcode.com/en/features): Ticket updates shared in real time via the mobile app, with documented, confirmable actions.
- [Service parts and returns](https://fieldcode.com/en/features): Manages spare part deliveries and returns with scheduled pick-up/drop-off tracking.
- [Contractor management](https://fieldcode.com/en/features): Manages internal teams, service providers, and subcontractors with standardized workflows in one platform.
- [Analytics dashboards](https://fieldcode.com/en/features): Real-time dashboards for team productivity, service quality, and KPI tracking.
- [Forecast reporting](https://fieldcode.com/en/features/forecasting): Trend and pattern analysis for demand planning, comparable across time periods and locations.
- [Faster setup and onboarding](https://fieldcode.com/en/features): Free onboarding with no setup fees, live within 24 hours, supporting 190+ user cultures.
- [Customer service software](https://fieldcode.com/en/features/customer-service): Unified ticket dashboard with skill-based auto-routing and proactive customer notifications.
- [Software integration connectors and APIs](https://fieldcode.com/en/features/software-connectors-apis): RESTful APIs, SDKs, and Postman collections to sync with Salesforce, HubSpot, Dynamics, Zoho, and more.
- [Unified Control](https://fieldcode.com/en/why-us/unified-control): Centralizes management, standardizes workflows, and coordinates internal teams and external partners.
- [Proactive maintenance](https://fieldcode.com/en/features): Auto-creates tickets for scheduled, preventive, and predictive maintenance to reduce downtime.
- [Asset tracking](https://fieldcode.com/en/features): Links assets directly to tickets to auto-generate assignments and maintenance tasks.
- [Fieldcode Optimizer API](https://fieldcode.com/en/features/routing-scheduling-api): Standalone RESTful/OpenAPI routing and scheduling API for custom FSM, ERP, or CRM extensions.
- [PUDO and parts logistics](https://fieldcode.com/en/features/pudo): Automates pick-up/drop-off stops and tracks parts across handovers to improve first-time fix rates.

## Industries

- [Information Technology (IT) service providers](https://fieldcode.com/en/industries/information-technology): Zero-Touch dispatching, SLA tracking, and hybrid team management across global locations.
- [HVAC](https://fieldcode.com/en/industries/hvac): Mobile-first scheduling, guided workflows, and HVAC-specific reporting.
- [Energy & Utilities](https://fieldcode.com/en/industries/energy-utilities): Zero-Touch scheduling and offline-ready tools for remote-area maintenance and outage workflows.
- [Construction](https://fieldcode.com/en/industries/construction): Real-time workforce, task, and asset management on-site or remotely.
- [Elevator & Escalator](https://fieldcode.com/en/industries/elevator-escalator): AMC scheduling, compliance alerts, and uptime-focused mobile tools.
- [Property & Facility Management](https://fieldcode.com/en/industries/property-facility-management): Real-time job assignment, inspection checklists, and tenant self-service.
- [Manufacturing](https://fieldcode.com/en/industries/manufacturing): Preventive maintenance scheduling, spare parts tracking, and compliance-ready reporting.
- [Telecommunications](https://fieldcode.com/en/industries/telecommunications): SLA and outage response tracking with contractor coordination for fiber, 5G, and CPE tasks.
- [Cleaning services](https://fieldcode.com/en/industries/cleaning-service-management-software): Location-based crew scheduling, recurring contract automation, and voice AI booking.
- [Medical & laboratory equipment](https://fieldcode.com/en/industries/field-service-software-medical-lab): Audit-ready workflows, compliance logs, and certification-based technician dispatch.

## Use Cases

- [Elevator Service Companies](https://fieldcode.com/en/resources/use-cases/iot-driven-field-service-software-for-smart-elevator-service): IoT-driven proactive maintenance and SLA compliance for elevator service providers. ([PDF](https://fieldcode.com/wp-content/uploads/2026/01/UCA-019_Elevator_UPD.pdf))
- [Car Park Management](https://fieldcode.com/en/resources/use-cases/car-park-management): IoT-enabled proactive maintenance and predictive analytics for car park operators. ([PDF](https://fieldcode.com/wp-content/uploads/2025/12/fieldcode-parking-management-software-with-zero-touch-automation.pdf))
- [IT Service Management Organizations](https://fieldcode.com/en/resources/use-cases/overcoming-it-business-challenges-with-smart-itsm-software): Workflow automation for ITSM teams supporting business-critical operations. ([PDF](https://fieldcode.com/wp-content/uploads/2025/09/overcoming_it_business_challenges_with_smart_itsm_software.pdf))
- [Facility Management Businesses](https://fieldcode.com/en/resources/use-cases/facility-management): IoT-based insights for uptime, dispatching, and compliance in facility management. ([PDF](https://fieldcode.com/wp-content/uploads/2025/09/fieldcode_facility_management.pdf))
- [Field Sales Teams](https://fieldcode.com/en/resources/use-cases/strategizing-field-sales-performance-with-smart-fsm-software): Centralized scheduling and performance data for field sales teams. ([PDF](https://fieldcode.com/wp-content/uploads/2022/01/strategizing_field_sales_performance_with_smart_fsm_software.pdf))
- [Building & Construction Industry](https://fieldcode.com/en/resources/use-cases/disruptive-innovation-in-the-building-construction-field-services-with-smart-fsm-software): Mobile tools and automated scheduling for construction project delivery. ([PDF](https://fieldcode.com/wp-content/uploads/2025/09/disruptive_innovation_in_building__construction_field_services_by_fieldcode.pdf))
- [Manufacturing Industry](https://fieldcode.com/en/resources/use-cases/next-gen-field-service-management-software-for-the-manufacturing-industry): Automated asset maintenance and workforce scheduling for manufacturers. ([PDF](https://fieldcode.com/wp-content/uploads/2025/12/fieldcode_next-gen_field_service_management_software_for_the_manufacturing_-industry.pdf))
- [HVAC Industry](https://fieldcode.com/en/resources/use-cases/revolutionizing-the-hvac-industry-with-automated-field-service-management-software): Automated scheduling and digital documentation for HVAC operations. ([PDF](https://fieldcode.com/wp-content/uploads/2025/12/revolutionizing-the-hvac-industry-with-automated-field-service-management-software.pdf))
- [Home Appliance Industry](https://fieldcode.com/en/resources/use-cases/advancing-the-home-appliance-industry-with-field-service-management): Warranty management and workforce scheduling for appliance manufacturers. ([PDF](https://fieldcode.com/wp-content/uploads/2025/12/advancing_the_home_appliance_industry_with_field_service_management.pdf))
- [Vending Machine Industry](https://fieldcode.com/en/resources/use-cases/field-service-management-is-reshaping-the-vending-machine-industry): Real-time alerts and dispatching to reduce vending machine downtime. ([PDF](https://fieldcode.com/wp-content/uploads/2025/12/smart-field-support-to-keep-vending-machines-operational-24-7.pdf))
- [Telecoms Industry](https://fieldcode.com/en/resources/use-cases/unlocking-telecom-efficiencies-with-field-service-automation): Automated dispatching, inventory, and SLA management for telecom providers. ([PDF](https://fieldcode.com/wp-content/uploads/2025/12/unlocking-telecom-efficiencies-with-field-service-automation.pdf))
- [Medical Devices](https://fieldcode.com/en/resources/use-cases/improving-medical-device-downtime-with-field-service-management-software): Compliant, urgent-repair coordination for medical device servicing. ([PDF](https://fieldcode.com/wp-content/uploads/2025/12/improving-medical-device-downtime-with-field-service-management-software.pdf))
- [Subcontractor Management for Field Service](https://fieldcode.com/en/resources/use-cases/breaking-free-from-subcontracting-pitfalls): On-demand partner coordination and quality control across distributed teams. ([PDF](https://fieldcode.com/wp-content/uploads/2025/12/breaking-free-from-subcontracting-pitfalls.pdf))
- [Seamless Service Ticket Resolution](https://fieldcode.com/en/resources/use-cases/seamless-ticket-resolution-with-the-power-of-fsm-software): Smart scheduling and self-service for faster ticket resolution. ([PDF](https://fieldcode.com/wp-content/uploads/2025/12/steps-for-seamless-ticket-resolution.pdf))
- [Retail Service Excellence](https://fieldcode.com/en/resources/use-cases/retail-field-service-management-software-unlocks-control-over-the-customer-journey): Consistent after-sales service and customer journey control for retail. ([PDF](https://fieldcode.com/wp-content/uploads/2025/12/retail-fsm-software-unlocks-control-over-the-customer-journey.pdf))

## Success Stories

- [Hewlett-Packard](https://fieldcode.com/en/why-us/success-stories/hewlett-packard): Cut annual field service spend 10% (~$4M) and drive time 30% via optimized scheduling.
- [Hemmersbach](https://fieldcode.com/en/why-us/success-stories/hemmersbach): Achieved 30% productivity increase processing 7M+ tickets/year across 80+ API integrations.
- [Climate by Design](https://fieldcode.com/en/why-us/success-stories/climate-by-design): HVAC provider improved technician productivity 30% via automated scheduling and route optimization.
- [Kapsch TrafficCom](https://fieldcode.com/en/why-us/success-stories/kapsch-trafficcom): Unified Zero-Touch FSM across 50+ countries with predictive maintenance triggers.
- [Braeriach](https://fieldcode.com/en/why-us/success-stories/braeriach): Improved first-time fix rate 25% and cut admin workload 30% by centralizing field operations.

## Documentation & Resources

- [Video Resources](https://fieldcode.com/en/resources/videos): Product demos, webinars, and feature highlights for Fieldcode's FSM software.
- [Blog Resources](https://fieldcode.com/en/resources/blog): Articles on FSM best practices, automation, scheduling, and industry trends.
- [Product Manual](https://manual.fieldcode.com): Official documentation with setup guides and configuration instructions for Fieldcode modules.
- [Whitepaper Resources](https://fieldcode.com/en/resources/whitepaper): In-depth guidance on FSM trends, Zero-Touch strategy, and operational efficiency.

## Press & Media

- [Press Releases](https://fieldcode.com/en/resources/press-releases): Official company announcements, product releases, and industry recognition.

## Optional

- [Pricing Plans](https://fieldcode.com/en/pricing-plans): Flat-rate pricing from €25/$25/£25 per user/month with a 90-day free trial, no credit card required.
- [Pricing Details](https://fieldcode.com/en/pricing-plans/pricing-details): Breakdown of included features, pay-per-event model, and usage-based costs.
- [Why Us](https://fieldcode.com/en/why-us): Fieldcode's approach to automation, Unified Control, sustainability, and customer results.
- [Get a Demo](https://fieldcode.com/en/contact-us/request-demo): Free personalized demo tailored to industry and operational requirements.
- [General Terms & Conditions](https://fieldcode.com/en/informations/legal): Contractual terms governing use of Fieldcode services.
- [Imprint](https://fieldcode.com/en/informations/imprint): Registered company and legal entity details.
- [Privacy Policy](https://fieldcode.com/en/informations/privacy-policy): Data collection, processing, and GDPR-related privacy practices.