Webinar: How to embed AI-powered voice agents in field service intake processes

Service requests often enter organizations through phone calls, emails, or voicemail. At this stage, incomplete information and repeated clarifications can slow down planning and create unnecessary workload for dispatch teams.

In this webinar hosted by BEMAS (Belgian Maintenance Association), Fieldcode CEO Matthias Lübko explains how voice AI agents can structure the intake process from the first customer interaction. Instead of manual callbacks and fragmented communication, service requests can be captured, validated, and connected directly to scheduling and planning workflows.

You’ll see how voice AI agents turn conversations into structured service requests and confirmed jobs—while improving scheduling stability, technician utilization, and SLA performance.

Webinar details

Date: April 1, 2026
Time: 11:00 am CET
Location: Online
Language: English
Speaker: Matthias Lübko, Fieldcode CEO

Agenda:
10:45 – Welcome to the BEMAS Live Learning Platform
11:00 – Start of the presentation
11:45 – Conclusions & Q&A

What you will learn in this webinar

During this session, we will discuss how AI-powered voice agents can become part of the field service execution flow. Topics include:

• The role of structured intake in field service performance
• Typical inefficiencies in service request handling
• How voice AI agents can be integrated into existing service workflows
• How structured conversations can create confirmed work orders
• Training AI voice agents for field service scenarios
• Operational impact on scheduling stability, technician utilization, and SLA adherence

The session focuses on practical process considerations and operational outcomes rather than theory.

About BEMAS

BEMAS (Belgian Maintenance Association) is a professional network for maintenance and asset management professionals in Belgium. The association connects industry experts, service providers, and organizations through events, training, and knowledge sharing to improve maintenance practices and asset performance.