Elevator and escalator service operations with Zero-Touch FSM
Elevator and escalator service organizations operate under constant pressure to maintain uptime, meet strict safety requirements, and respond quickly across large building portfolios. While many operators recognize the value of automation and connected systems, operational processes often remain manual, fragmented, and reactive.
As elevator and escalator portfolios grow and service expectations increase, many organizations find that existing call handling and dispatching processes become harder to scale. Introducing more structured and automated field service workflows helps teams improve coordination, maintain compliance, and manage SLAs more consistently across sites.
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About the use case
This use case shows how elevator and escalator service teams improve daily operations by standardizing incident intake, automating coordination, and increasing visibility across sites.
Fieldcode’s field service management platform supports elevator operations with Zero-Touch workflows, Voice AI agents, guided mobile execution, and centralized oversight — helping teams manage incidents, inspections, and subcontractors consistently at scale.
So, what are the operational challenges elevator service teams face today? And how can service leaders address them without adding manual overhead?
Learn more about Fieldcode through a demo
Elevator and escalator service portfolios vary widely — from asset age and controller types to inspection regimes, SLA models, and subcontractor structures. Request a demo and see how Fieldcode’s Zero-Touch FSM supports your specific elevator and escalator service operations.
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