Full control across the field

Global IT service provider Hemmersbach coordinates their 4000 employees and their subcontractors in the field with Fieldcode’s FSM software. Delivering proactive service and a significant increase on the workforce productivity helping Hemmersbach to increase their revenue on a constant basis.

FIeldcode's field service success story with Hemmersbach
Company Hemmersbach
Industry IT Services
Size 1001-5000 Employees
Headquarters Nuremberg, Germany
Website www.hemmersbach.com

 

 

We have full control over the distribution of tickets and utilization of our worldwide partner network. With Fieldcode we integrated all our partners and are now able to manage all these of them just like our own resources. This eventually resulted in a 30 % increase of our productivity rates.

Matthias Döhler, Senior Executive Partner – Hemmersbach

Challenge

Hemmersbach, a global IT field service company with more than 4,000 employees, requires a solution that enables them to manage their ticket handling as well as the monitoring of the ticket handling for their internal resources in the same way they use to manage their external partner network. The primary goal for Hemmersbach is to increase the productivity of the entire workforce – especially of the employees in the field.
 

FIeldcode's field service success story with Hemmersbach

   

Solution

The specialist for global IT infrastructure services manages their worldwide service network with Fieldcode. Around 7 million tickets per year and more than 80 API connections to different customer tools require a robust solution for process automation. Hemmersbach’s entire partner network is connected with Fieldcode in order to route tickets and monitor the ticket handling in the same way as their own resources.

That way, Hemmersbach increased the productivity of their combined workforce and further increased utilization by almost 30 %. Real-time monitoring in Fieldcode’s dashboards and the connection to PowerBI enable Hemmersbach to take fastmake quick decisions and take corrective measures wherever needed.

Key benefits

More than 80 API connections to different customer tools to in order to be able to handle every ticket for every customer in just one tool

Increased workforce productivity of the workforce by 30% due to efficient use of the resources

Integration and management of the partner network which allows for seamless planning can be planned - just like you plan own resources

Processes can be adjusted on a project basis

Proactive and automated customer communication keeps customers informed throughout the resolution process

Free demo

Let us show you how you can optimize your field service operations in a free personalized demo or join our weekly live demo sessions on Thursdays.

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