Work is assigned automatically, every job is matched with the right skills, and productivity rises. Scheduling, routes, and dispatch happen seamlessly – so every task gets done and engineers are on site faster without extra effort.
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Reduction of manual dispatching efforts
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Increased productivity of field workers
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Increased customer satisfaction results
Key FSM features for Zero-Touch automation
Automated scheduling and dispatching
Every ticket is dispatched automatically with smart rules that match the right engineer based on skills, location, and efficiency. The unique Engineer Efficiency Factor accounts for each technician’s speed and proficiency – keeping schedules balanced and customers served without delay.
Get a demoReal-time route optimization
Automatically plan routes based on job urgency, distance, SLA deadlines, worktime regulations, and real-time traffic conditions. Prioritize idle resources and reduce overtime by smartly distributing jobs throughout your workforce.
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Customer self-service booking
The customer portal gives clients direct control over their service experience – they can book, reschedule, or cancel appointments online in real time, track technician arrival, and receive automatic status updates by email or SMS. The portal shows live ticket progress and lets customers share access details, all without calling your team.
LEARN MOREVoice AI agents for inbound and outbound call-based scheduling
Every service call is handled automatically, and around the clock. Fieldcode voice AI agents speak naturally with customers, create and update tickets, confirm or reschedule appointments, and keep service moving – even while you sleep.
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Technician mobile app with guided workflows
Technicians have everything they need in one mobile app – updated work orders, step-by-step guided workflows, parts and pickup details, time tracking, photo documentation, and digital service reports. Fieldcode’s mobile app works online and offline, keeps job data synchronized in real time, and ensures every task is completed consistently, accurately, and without paperwork.
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Listed in Gartner’s Market Guide for Field Service Management Software for two consecutive years
Fieldcode in use
Start auto-dispatching within a day
Harness the power of Zero-Touch automation with one powerful tool. Upgrade from manual work or take your automation further – request a demo and start your 90 days free trial. We’ll help you get started with our field service management software in just one day.
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