Zero-Touch field service scheduling and technician dispatch software
Eliminate manual dispatcher work with Zero-Touch automation. Jobs are created, scheduled, and assigned automatically based on skills, location, and SLAs — no manual coordination required. The system keeps jobs on track and helps field teams deliver up to 40% more each day.
Get a demoField service scheduling & dispatch features
Automated route planning
Automate route planning to keep schedules flexible, minimize driving time, and complete more jobs each day. Optimize routes based on mileage, work time, or service level agreement (SLA) compliance to ensure every technician follows the most efficient path.
Route optimization
Increase workforce utilization and improve job scheduling when idle resources are favored and overtime is reduced. With automated route optimization, planning time drops by up to 80%, more orders are completed per day, and up to 25% fewer vehicles are needed to cover the same routes.
Automated service technician scheduling
Avoid manual tasks and reduce your planning efforts through automation. Conveniently manage your workforce, create appointments, and schedule jobs. AI-driven optimization helps dispatch managers to automate service scheduling. Through predefined best choice selections, you achieve optimal results based on the location of the ticket, customer availability, or engineer skills. Field service engineers deliver faster results and achieve up to 50% higher productivity levels.
Real-time scheduling updates
Let your customers monitor engineer route details and stay informed automatically through status updates. Send automated messages to the customers via email, SMS or Instant messaging. Communicate the estimated time of arrival in real-time through a live link to the tracking tool. Improve performance ratings up to 95% and keep the customer up to date with every step of the resolution process.
LEARN MORE
Dispatch analytics and performance dashboards
Assess your service delivery performance data through the analytics dashboard and take informed decisions. Report criteria can be customized by individual KPIs or SLAs (Service Level Agreements) such as response time, time-on-site, productivity, or part consumption. The reports are available in real-time allowing for immediate actions and are easy-to-share enhancing team collaboration.
Maintenance scheduling software for field service teams
Manage your assets with enhanced maintenance planning through zero-touch scheduling. This scheduling process creates automated service events for periodic maintenance based on predefined schedules or contracts. Service events can be fully automated, dispatched to an onsite resource, or generate an automated spare part order, depending on your requirements. Zero-touch scheduling ensures efficiency, eliminates manual dispatching efforts, and minimizes human error, providing a proactive approach to maintenance planning.
With Zero-Touch scheduling, our dispatch team went from managing hundreds of tickets manually to simply monitoring progress
Automated route planning freed up nearly half a day of work that used to go into chasing updates and reschedules
With Fieldcode’s online field service scheduling & dispatch software, we no longer rely on calls or emails to coordinate daily jobs. Everyone — from dispatchers to technicians — sees updates instantly, which keeps the entire day running on time
Benefits of automated Field Service Management scheduling
Reduce downtime and increase customer satisfaction with efficient field service scheduling. Balance field service agents’ workloads and daily schedules while increasing the number of first-time fixes and reducing operational costs.
- Up to 100% reduction of manual dispatching efforts
- Avg 20 % increase in first-time fix rate
- Up to 10 % reduction in dispatched field engineers
Schedule and route field technicians automatically based on various factors such as engineer skills, availability, location, and traffic. Ensure qualified engineers arrive at the job site on time, with the right tools and parts.
- Avg 40% improvement in technician productivity
- Avg 15 % reduction in travel and overtime costs
- Avg 20 % increase in service response time
Monitor contract expiry dates and send real-time notifications. Track performance against SLAs, set automatic alerts for SLA targets and planned maintenance scheduling, and generate reports for improvement.
- Up to 100 % completion rate of all planned maintenance
- Up to 15 % improvement of asset uptime
- Up to 99 % rate for meeting customers SLA’s
Engage with customers using a customer portal and connect your CRM, ERP, and accounting software with our FSM software to sync, manage and automate your workflows.
- Avg 80% increased customer satisfaction results
Dispatch software tailored for your industry
Fieldcode delivers smart, automated dispatching across every field service environment. Zero-Touch automation assigns jobs by skills, SLAs, and location so your team always knows where to go next.
FAQs for field service dispatch & scheduling software
1. What common dispatch issues can FSM software resolve?
FSM software helps eliminate manual errors, double bookings, and communication gaps between dispatchers and technicians. It centralizes job data, automates scheduling, and provides real-time visibility into field operations.
2. What is the difference between scheduling software and dispatch software?
Scheduling software focuses on planning when work happens, while dispatch software manages who performs it and how jobs are assigned. Fieldcode combines both, automatically scheduling and dispatching technicians in one connected system.
3. How can dispatching software optimize technician routes?
Dispatching software like Fieldcode use route optimization to calculate the fastest and most efficient paths based on distance, traffic, and SLAs. This reduces travel time, lowers costs, and allows technicians to complete more jobs each day.
4. Does Fieldcode’s field service scheduling and dispatching software support maintenance scheduling?
Yes. Fieldcode automatically creates, schedules, and dispatches maintenance jobs based on recurring service intervals or contract terms.
5. How does Fieldcode handle last-minute scheduling changes?
The software in real-time re-optimizes routes, reassigns jobs, and updates ETAs automatically. Technicians and customers are automatically updated when cancellations, delays, or emergency jobs occur.
6. What is Zero-Touch scheduling?
Zero-Touch scheduling is Fieldcode’s automation framework that creates, assigns, and routes jobs without manual dispatcher input. It uses technician skills, SLAs, and location data to continuously optimize your field operations.
Explore Fieldcode technician scheduling software through a demo
Each business faces different challenges. Get a demo and our experts will show you how our software helps your individual needs.
GET A DEMO
