Zero-Touch field service scheduling and technician dispatch software

Eliminate manual dispatcher work with Zero-Touch automation. Jobs are created, scheduled, and assigned automatically based on skills, location, and SLAs — no manual coordination required. The system keeps jobs on track and helps field teams deliver up to 40% more each day.

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Field service scheduling & dispatch features

The Fieldcode dispatch optimizer for automated technician service scheduling

Automated route planning

Automate route planning to keep schedules flexible, minimize driving time, and complete more jobs each day. Optimize routes based on mileage, work time, or service level agreement (SLA) compliance to ensure every technician follows the most efficient path.

Route optimization

Increase workforce utilization and improve job scheduling when idle resources are favored and overtime is reduced. With automated route optimization, planning time drops by up to 80%, more orders are completed per day, and up to 25% fewer vehicles are needed to cover the same routes.

Automated service technician scheduling

Avoid manual tasks and reduce your planning efforts through automation. Conveniently manage your workforce, create appointments, and schedule jobs. AI-driven optimization helps dispatch managers to automate service scheduling. Through predefined best choice selections, you achieve optimal results based on the location of the ticket, customer availability, or engineer skills. Field service engineers deliver faster results and achieve up to 50% higher productivity levels.

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Real-time scheduling updates

Let your customers monitor engineer route details and stay informed automatically through status updates. Send automated messages to the customers via email, SMS or Instant messaging. Communicate the estimated time of arrival in real-time through a live link to the tracking tool. Improve performance ratings up to 95% and keep the customer up to date with every step of the resolution process.

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Dispatch analytics and performance dashboards

Assess your service delivery performance data through the analytics dashboard and take informed decisions. Report criteria can be customized by individual KPIs or SLAs (Service Level Agreements) such as response time, time-on-site, productivity, or part consumption. The reports are available in real-time allowing for immediate actions and are easy-to-share enhancing team collaboration.

Maintenance scheduling software for field service teams

Manage your assets with enhanced maintenance planning through zero-touch scheduling. This scheduling process creates automated service events for periodic maintenance based on predefined schedules or contracts. Service events can be fully automated, dispatched to an onsite resource, or generate an automated spare part order, depending on your requirements. Zero-touch scheduling ensures efficiency, eliminates manual dispatching efforts, and minimizes human error, providing a proactive approach to maintenance planning.

With Zero-Touch scheduling, our dispatch team went from managing hundreds of tickets manually to simply monitoring progress

Automated route planning freed up nearly half a day of work that used to go into chasing updates and reschedules

With Fieldcode’s online field service scheduling & dispatch software, we no longer rely on calls or emails to coordinate daily jobs. Everyone — from dispatchers to technicians — sees updates instantly, which keeps the entire day running on time

Benefits of automated Field Service Management scheduling

Reduce downtime and increase customer satisfaction with efficient field service scheduling. Balance field service agents’ workload and daily schedules while increasing the number of first-time fixes and reducing operational costs.

Up to 100 % reduction of manual dispatching efforts
Avg 20 % increase in first-time fix rate
Up to 10 % reduction in dispatched field engineers

Schedule and route field technicians automatically based on various factors such as engineer skills, availability, location, and traffic. Ensure qualified engineers arrive at the job site on time, with the right tools and parts.

Avg 15 % reduction in travel and overtime costs
Avg 20 % increase in service response time
Avg 40% improvement in technician productivity

Monitor contract expiry dates and send real-time notifications. Track performance against SLAs, set automatic alerts for SLA targets and planned maintenance scheduling, and generate reports for improvement.

Up to 15 % improvement of asset uptime
Up to 99 % rate for meeting customers SLA’s
Up to 100 % completion rate of all planned maintenance

Engage with customers using a customer portal and connect your CRM, ERP, and accounting software with our FSM software to sync, manage and automate your workflows.

Avg 80% increased customer satisfaction results

Dispatch software tailored for your industry

Fieldcode delivers smart, automated dispatching across every field service environment. Zero-Touch automation assigns jobs by skills, SLAs, and location so your team always knows where to go next.

HVAC field service dispatch software

HVAC teams rely on fast scheduling for emergency calls and seasonal peaks. Fieldcode automates technician assignment based on proximity, skills, and availability — reducing dispatcher workload and keeping service promises even on the busiest days.

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Elevator dispatch software

Elevator service demands immediate response and precise coordination. Fieldcode’s AI-driven scheduling identifies the nearest certified technician, updates customers in real time, and ensures uptime through automated maintenance planning.

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Telecom dispatch software

Handle high-volume installations, repairs, and upgrades with ease. Fieldcode streamlines routing and dispatch across regions, balancing workloads and ensuring qualified engineers arrive with the right parts and instructions every time.

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Construction service dispatch software

Coordinate crews, manage subcontractors, and align schedules with project milestones. Route optimization and live updates keep technicians, planners, and clients synchronized from start to finish.

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FAQs for field service dispatch & scheduling software

FSM software helps eliminate manual errors, double bookings, and communication gaps between dispatchers and technicians. It centralizes job data, automates scheduling, and provides real-time visibility into field operations.

Scheduling software focuses on planning when work happens, while dispatch software manages who performs it and how jobs are assigned. Fieldcode combines both, automatically scheduling and dispatching technicians in one connected system.

Dispatching software like Fieldcode use route optimization to calculate the fastest and most efficient paths based on distance, traffic, and SLAs. This reduces travel time, lowers costs, and allows technicians to complete more jobs each day.

Yes. Fieldcode automatically creates, schedules, and dispatches maintenance jobs based on recurring service intervals or contract terms.

The software in real-time re-optimizes routes, reassigns jobs, and updates ETAs automatically. Technicians and customers are automatically updated when cancellations, delays, or emergency jobs occur.

Zero-Touch scheduling is Fieldcode’s automation framework that creates, assigns, and routes jobs without manual dispatcher input. It uses technician skills, SLAs, and location data to continuously optimize your field operations.