Field Service Management Blogs

Field service leaders often underestimate the groundwork AI needs. Lessons from Field Service Europe on why process maturity matters before automation pays off.

What Solar Solutions Düsseldorf reveals about photovoltaic projects — and how installers manage rising complexity across heating, storage, and digital workflows

How field service dispatch software keeps mixed workforces aligned with rules, automated scheduling, and clear workflows for technicians and contractors.

How field service teams use AI-assisted communication without losing empathy, clarity, or accountability. Learn practical examples from real operations.

Automate customer calls and appointment confirmations with voice AI agents that book visits, update tickets, and keep your service running 24/7.

Key takeaways from Field Service Europe 2025 — how AI in field service is evolving through people, process, and practical use.

Too many field service tools slow teams down. Fieldcode FSM automation unites scheduling, dispatch, and reporting into one field service management flow.

Missing manuals or outdated data cost hours and first-time fixes. See how Fieldcode connects documentation, assets, and service history in one FSM platform.

For service leaders: cut on-call overload and repetitive admin with FSM automation—protect technician wellbeing while keeping SLAs and costs on track.

Discover the main trends from CMS Berlin 2025 — workforce shortages, proof of cleaning, digitalisation, and Zero-Touch coordination in cleaning.

Learn how FSM automation helps manage emergency jobs without breaking your schedule—protecting SLAs, reducing overtime, and easing dispatcher load.

Dispatch-to-field miscommunication wastes time and frustrates teams. Learn how FSM workflows keep technicians prepared and jobs on track with real-time updates

Learn what causes FSM automation to fail and what field service leaders must fix before scaling workflows. Based on real-world lessons from the field.

Discover why SLAs get missed and how automation reduces the risk of breaches by improving workflow compliance.

Learn how to design FSM workflows that match real-world operations. Avoid common mistakes, scale processes without complexity, and improve data capture.

Manual dispatching leads to delays, SLA issues, & rising costs. Discover how Fieldcode FSM software automates scheduling and fixes dispatch inefficiencies.

Learn how to reduce second visits in field service and boost first-time fix rates using automation, predictive planning, and Zero-Touch FSM.

Voice AI agent myths busted. Fieldcode shows how AI agents really support field teams, from ticket creation to automated updates and reduced dispatcher load.

Self-service portals reduce service desk calls, improve scheduling, & give customers real-time control in field service. Discover Fieldcode’s customer portal.

Learn what to automate in field service, what to avoid, and how to work smarter with Fieldcode’s Zero-Touch workflows—without losing human oversight.

Learn how smart routing helps reduce drive time, improve SLA compliance, and boost job completion rates with automation-driven field service planning.

See how Fieldcode’s customer portal improves field service operations by reducing calls, shortening ticket times, and helping teams grow without hiring.

Learn how field service leaders can drive continuous improvement by focusing on small, practical changes that make a real impact on daily operations.

See how AI voice agents, remote fixes, faster ROI, and leadership changes are reshaping field service, with key insights from Field Service Palm Springs 2025.

Discover how Fieldcode uses LLM-based ticket management to reduce technician dispatches and boost sustainability in field service management.

Explore 3 DLR France 2025 Congress highlights and how they connect to real-world challenges in equipment servicing and field operations.

Discover key takeaways from Solar Solutions Amsterdam 2025, including innovations in solar panels, PV maintenance, future trends, and installation challenges.

Struggling with technician scheduling? Learn how to fix 5 common challenges, from cancellations to poor routing, with smart automation

Discover key takeaways from Maintenance Dortmund 2025, including trends in digitalization, predictive maintenance, and sustainability in industrial operations.

Avoid costly FSM software mistakes that impact efficiency, security, and scalability. Learn the five critical pitfalls and how to choose the right solution.

Learn how to track these essential field service metrics: first-time fix rate (FTFR), mean time to service (MTTS), mean time to repair (MTTR) & customer satisfaction score (CSAT).

Learn how Business Process Model & Notation improves field service workflows, reduces downtime and ensures accurate task completion with practical examples

Discover how multi-partner collaborations address technician shortages, manage fluctuating demand, and expand service reach in field service management. Read the blog.

Learn how FSM leaders are shifting from speed-focused operations to achieving customer outcomes. Discover tools that deliver reliability & measurable success.

Discover how to harmonize automation with empathy in customer service. Learn practical solutions to optimize efficiency while maintaining trust & loyalty.

Explore the top field service trends for 2025, including digital twins, AR, AI, self-service portals, workforce flexibility, and cybersecurity strategies.

Discover how to balance global process standardization with local flexibility for consistent service delivery, innovation, and efficiency.

Discover how Generative AI revolutionizes field service with smart scheduling, real-time support, proactive maintenance, and personalized customer care.

Discover how FSM customer portals transform self-service and remote solutions with real-time monitoring, AI diagnostics, and dynamic communication.

Learn how data-driven maintenance strategies reduce downtime, improve asset life, and optimize operations. Discover actionable insights in our latest blog.

Learn how LLMs boost field service with ticket analysis, predictive maintenance, and real-time support, improving efficiency and customer satisfaction.

Discover key takeaways from Field Service Europe 2024, featuring trends in AI, training, and automation for field service success.

Explore key takeaways from IN.STAND 2024, including trends in predictive maintenance, retrofitting, and digital transformation.

Discover actionable tips to optimize your maintenance workflows, reduce downtime, & enhance technician scheduling using Fieldcode's automation solutions 

Discover how Fieldcode's Zero-Touch scheduling automates technician routes, parts delivery, and preventive maintenance, minimizing downtime & maximizing efficiency

Discover how FSM helps facility maintenance teams streamline scheduling, asset management, and compliance while reducing downtime & improving efficiency

Discover how Fieldcode’s ticket management, skill-based assignments, and SLA tracking optimize dispatching and improve your field service operations.

Learn how to enhance customer experience in field service by addressing inaccurate arrival times, inadequate solutions, and poor communication.

Master key skills for field service success: technical expertise, customer service, problem-solving, adaptability, and communication for a thriving career.

3 insights to reduce costs & boost efficiency in field service. Enhance satisfaction with predictive maintenance, workforce optimization, data-driven decisions.

Discover top FSM features & strategies to tackle summer service issues, enhance field service efficiency, improve quality, and boost customer satisfaction

Learn how to enhance customer satisfaction in field service with strategies & FSM features. Improve service, and communication, and exceed customer expectations

Explore how Generative AI transforms field service by automating reports, enhancing technician efficiency, and improving accuracy. Learn future trends now.

Discover reactive measures (FSM, dispatching) & proactive strategies (technology, training, AI) to overcome disruptions & ensure exceptional service delivery.

Insights on balancing in-house and partner technicians to optimize your mixed service workforce. Enhance efficiency, reduce costs, and improve service delivery.

Fieldcode "Lists" feature simplifies data entry, automates workflows, and ensures consistency in field service management.

Explore Field Service Palm Springs 2024 insights: customer-centric workflows, IoT, and self-service technology. See how leader Hemmersbach uses Fieldcode’s tech.

Discover how Fieldcode's pay-per-event model & automation reduce costs in field service. Boost efficiency, slash admin burdens & elevate first-time fix rates.

How FSM software enhances IT operations through 10 key tactics such as proactive monitoring, automated maintenance, incident management & robust security measures.

Discover how Fieldcode transforms partner-led service delivery through real-time updates, proactive alerts, critical dashboard views & capacity forecasting.

Discover how FSM software enhances customer satisfaction with personalized service, clear communication, efficient onsite support, & feedback analysis.

Enhance technician productivity & customer satisfaction with these top mobile app features

Discover Fieldcode's Engineer Efficiency Factor for optimal field service performance measurement.

Master field service scheduling and routing with these 5 expert tips.

Future-proof your field service workforce! Automate scheduling, routing & onboarding for efficiency & happy customers.

Tame late deliveries, inventory woes, & more with field service software. Boost efficiency, delight customers, & save costs.

Achieve Field service management success. Automated dispatching, guided workflows, route optimization, & workforce forecasting. Boost productivity & efficiency.

Address mobile field service challenges like connectivity and data accuracy with solutions like automation, APIs, guided workflows, and offline capabilities.

Ιntelligent scheduling features streamline and prioritize routine and ad-hoc tasks, ensuring efficiency in maintenance processes and field service workflows.

Explore top KPIs for field service productivity. Learn strategies to enhance team efficiency and customer satisfaction with Fieldcode.

Discover how mobile-first strategies enhance efficiency, customer experience, and insights in field service management.

Explore 2024's top 5 trends in field service: AI, machine learning, automation, analytics, & blended workforces redefine operations & customer experiences

Stay ahead of the curve in field service management with these 5 insights from Gartner Market Guide 2023. Learn about the future of AI, customer portals, blended workforces, scheduling automation, and IoT demand generation.

Fieldcode's enterprise-focused FSM offers optimized dispatching, forecasting, proactive monitoring, & collaborative mobile tools for large-scale operations

Partner, subcontractor & freelancer collaboration solutions for field service. Achieve cost-effectiveness, streamlined on-boarding, & service quality.

Utilize external resources with adept allocation using a mixed setup of own resources and outsource contractors, ensure timely delivery and maximize efficiency

6 ways Fieldcode's FSM solution optimizes your IT field service operations. Our innovative platform enhances efficiency, scalability, and delivery.

Integrate CRM & Field Service Management software to streamline workflows & customer experiences. Learn key benefits, features to look for & best practices

6 key areas where AI is changing field services with examples of how it's optimizing technician efficiency & transforming customer support & operations

Streamline operations & enhance your mixed-service network. Solutions for project coordination, workforce management, seasonal demand & reporting.

Learn how FSM software, IoT, AI, & predictive analytics are enhancing the role of field technicians by eliminating pain points & enabling efficient workflows.

Learn how field service management software can help you reduce your carbon footprint and boost your bottom line.

Practical solutions to common challenges faced by the field service industry when implementing automated processes. Succeed with the right FSM software.

Key takeaways from Gartner's 2022 Magic Quadrant for FSM, offering critical insights into the latest trends and technologies that are shaping the industry.

Discover how 5 key field service management software features are helping IT service providers achieve maximum profitability. Position your business for success 

Empower your field service team with automated guided workflows to deliver exceptional service. Eliminate double labor efforts, save time & increase revenue

Streamline your customer service with a unified field service software solution. Discover how it can improve efficiency for your business and enhance the customer experience.

Derive workforce planning trends to align, optimize, and deploy field service teams. Support resources across multiple locations and increase productivity.

Features for optimizing field service operations and customer engagement. Have the right information available at the right time.

3 critical features to help you optimally plan routes, schedule field services, and identify gaps in your resource management.

Reveal & track trends to provide insight into field service operations and future demands. Benefit from predictive analytics & accelerate operations.

Support both administrative processes & field services teams. Positively impact service delivery, improve ROIs, first-time fix rate, and customer service.

In this blog, we provide a high-level summary of our research in exploring the use of the mineral olivine to capture CO2 through an enhanced process & its progress made in 2021

Our FSM software was recognized for its environmentally inspiring solutions with features such as automated dispatching, optimized route planning & no-touch ticket assignment

Use automated dispatching and optimized route planning in field service operations to lower costs, maintain profit and reap many competitive benefits.

In the field service industry, a critical area is the interaction with customer service, providing customers support through digital channels

Fieldcode offers a robust field service management (FSM) solution to help track KPIs, streamline field service operations & achieve business goals such as optimize productivity, enhance customer satisfaction, & increase profit

Mobile technology is a proven strategy to give field technicians the information and resources they need to deliver outstanding customer service and drive brand loyalty

A game-changing solution to elevate your field service scheduling operations and deliver outstanding customer service.

Field service management is witnessing significant challenges. A global crisis demonstrates that new approaches to field service & operational issues are in high demand

Access to digital reports, real-time scheduling & an updated database are features that enable technicians to work smarter & faster

A competitive workforce is critical in maintaining a profitable field service business, especially in sectors with labor shortages such as health care, construction, energy & manufacturing

A field service management solution that monitors field service operations, telecom service providers can benefit from high levels of equipment availability, service efficiency, and customer satisfaction.

Customer retention is your ability as a business to increase a customer’s lifetime value. Read about the KPIs that help a smart field service application to significantly improve customer retention rate

Predictive Maintenance is a new methodology that enables companies to build a comprehensive maintenance plan. This blog will analyze the 5 advantages of predictive maintenance and how your company can leverage on them.

Field service software offers some significant benefits for businesses that rely on contractors to provide support and services to their customers 

Understanding the challenges faced by the elevator service industry - and how to overcome them

IoT providers know the value of smart sensor technology – now it’s time to apply those same technologies to their field support services.

Delivering great customer service in FSM is a process of continuous improvement. But applying data takes the guesswork out of improving CSAT scores.

Discover how IoT smart sensors have the potential to revolutionize your field service management offering. Read more.

Many organizations are racing to introduce carbon neutral operations. But sadly that won’t be enough to achieve the change we need. Read more

Intelligent sensors have become an invaluable tool as we enter a new industrial revolution. By deploying Internet of Things (IoT) devices, businesses can perform better and accelerate. Read more.

Businesses invest heavily in field service management tools to ensure their engineers have access to smart, structured data to make their work more efficient. Read more.

In this blog, we are excited to give you an overview of our Olivine Project and the pivotal role it plays in combating climate change.

Companies relying on field service operations can be prepared for any circumstance through an intelligent software solution and a flexible payment model. Find out more on our blog.

How can the right FSM software support your field service workforce in their day-to-day tasks?

Our blog: Implementing a dedicated program that fits your company´s goals towards a cleaner future can be extremely rewarding. Read more on our blog.

Incorporating environmentally friendly practices across the daily mix of work is necessary to drive an eco-friendly business approach. Find out how an FSM software can drive this goal.

With current technological advancements, remote work could become the norm in various industries. Tools to ensure productivity & communication with your team

Providing premium field service delivery with optimized technicians’ schedules to always be on time is key to satisfying customers’ expectations.

Field Service Management software and the reason why freemium is better than demos or trials

Research on innovative projects which can reduce CO₂ emissions and reforestation is our way to support climate protection sustainably. Find out more about our work.

Find out how Field Service Management benefits several industries. The article gives examples of four different business types, where automation tools like route optimization, real-time reporting, and GPS tracking are crucial for daily tasks.

How can the right field service software simultaneously help you to boost customer satisfaction and enhance field service productivity? Learn more in this article.

Fieldcode has been developed to support API integrations, which allows an easy exchange of information & data from and to any enterprise software solution

To subscribe or not to subscribe to a Field Service software

Forget FSM subscription plans. New financial challenges require cost efficient solutions. Read how the event-based model can reduce cost during low-volume periods.

Our blog: Automated route planning and optimization are some of the most determining factors for cost efficiency within Field Service Management software.