Aktuelle FSM Themen

AI in field service works best when technician knowledge is captured and shared. Here’s how teams preserve experience through workflows and automation.

See how enterprise elevator service teams use Zero-Touch FSM and Voice AI agents to manage incidents, SLAs, inspections, and multi-site operations.

Field service leaders often underestimate the groundwork AI needs. Lessons from Field Service Europe on why process maturity matters before automation pays off.

What Solar Solutions Düsseldorf reveals about photovoltaic projects — and how installers manage rising complexity across heating, storage, and digital workflows

Solar Solutions Düsseldorf 2025 brought together manufacturers, installers, and energy experts to discuss the fast-evolving landscape of photovoltaic and heating technologies.

How field service dispatch software keeps mixed workforces aligned with rules, automated scheduling, and clear workflows for technicians and contractors.

How field service teams use AI-assisted communication without losing empathy, clarity, or accountability. Learn practical examples from real operations.

Watch the latest feature release webcast showcasing innovative features that can transform your field service work and enhance your Fieldcode experience.

Automate customer calls and appointment confirmations with voice AI agents that book visits, update tickets, and keep your service running 24/7.

Key takeaways from Field Service Europe 2025 — how AI in field service is evolving through people, process, and practical use.

Read Fieldcode’s Field Service Europe 2025 highlights on AI in operations—from Zero-Touch automation to clearer scheduling, dispatch, and customer comms.

Download our use case to see how smart FSM centralizes control to monitor parking properties and assets through one unified system.

Too many field service tools slow teams down. Fieldcode FSM automation unites scheduling, dispatch, and reporting into one field service management flow.

Missing manuals or outdated data cost hours and first-time fixes. See how Fieldcode connects documentation, assets, and service history in one FSM platform.

For service leaders: cut on-call overload and repetitive admin with FSM automation—protect technician wellbeing while keeping SLAs and costs on track.

See how Fieldcode showcased workforce efficiency, proof of service, and smart coordination trends shaping the cleaning industry at CMS Berlin 2025.

Discover the main trends from CMS Berlin 2025 — workforce shortages, proof of cleaning, digitalisation, and Zero-Touch coordination in cleaning.

Learn how FSM automation helps manage emergency jobs without breaking your schedule—protecting SLAs, reducing overtime, and easing dispatcher load.

Fieldcode becomes the first Field Service platform to integrate Parloa’s enterprise-grade AI agents – Press Release

Dispatch-to-field miscommunication wastes time and frustrates teams. Learn how FSM workflows keep technicians prepared and jobs on track with real-time updates

Learn what causes FSM automation to fail and what field service leaders must fix before scaling workflows. Based on real-world lessons from the field.

Watch the Fieldcode product demo to discover how Zero-Touch field service automation streamlines dispatching, scheduling, routing, and technician workflows. Fast setup, real-time updates, and consistent SLAs – all in one FSM platform.

Discover how Fieldcode is showcasing AI-driven service execution across five major European industry events in fall 2025.

Discover why SLAs get missed and how automation reduces the risk of breaches by improving workflow compliance.

Learn how to design FSM workflows that match real-world operations. Avoid common mistakes, scale processes without complexity, and improve data capture.

Manual dispatching leads to delays, SLA issues, & rising costs. Discover how Fieldcode FSM software automates scheduling and fixes dispatch inefficiencies.

Learn how to reduce second visits in field service and boost first-time fix rates using automation, predictive planning, and Zero-Touch FSM.

Voice AI agent myths busted. Fieldcode shows how AI agents really support field teams, from ticket creation to automated updates and reduced dispatcher load.

Self-service portals reduce service desk calls, improve scheduling, & give customers real-time control in field service. Discover Fieldcode’s customer portal.

Explore how Fieldcode’s new AI voice-agent integration automates inbound/outbound field service calls and real-time ticket updates.

Learn what to automate in field service, what to avoid, and how to work smarter with Fieldcode’s Zero-Touch workflows—without losing human oversight.

Learn how smart routing helps reduce drive time, improve SLA compliance, and boost job completion rates with automation-driven field service planning.

See how Fieldcode’s customer portal improves field service operations by reducing calls, shortening ticket times, and helping teams grow without hiring.

Learn how field service leaders can drive continuous improvement by focusing on small, practical changes that make a real impact on daily operations.

See how AI voice agents, remote fixes, faster ROI, and leadership changes are reshaping field service, with key insights from Field Service Palm Springs 2025.

See how AI voice agents, remote fixes, faster ROI, and leadership changes are reshaping field service, with key insights from Field Service Palm Springs 2025.

Discover how Fieldcode uses LLM-based ticket management to reduce technician dispatches and boost sustainability in field service management.

Discover how Fieldcode uses LLM-based ticket management to reduce technician dispatches and boost sustainability in field service management.

Enable real-time updates, live technician tracking, and easy online appointment booking to reduce field service support calls and increase satisfaction.

Filedcode at DLR France 2025 highlights and how they connect to real-world challenges in equipment servicing and field operations.

Explore 3 DLR France 2025 Congress highlights and how they connect to real-world challenges in equipment servicing and field operations.

Discover key takeaways from Solar Solutions Amsterdam 2025, including innovations in solar panels, PV maintenance, future trends, and installation challenges.

Solar Solutions Amsterdam 2025 brought together industry leaders, innovators, and professionals to explore the latest advancements shaping the solar energy sector.

Struggling with technician scheduling? Learn how to fix 5 common challenges, from cancellations to poor routing, with smart automation

Discover key takeaways from Maintenance Dortmund 2025, including trends in digitalization, predictive maintenance, and sustainability in industrial operations.

Discover how Fieldcode highlights key industry trends and innovative solutions in industrial maintenance at Maintenance Dortmund 2025.

Discover how Fieldcode’s new workflow designer and forms designer empower field-service teams with no-code customization for processes and data collection.

Avoid costly FSM software mistakes that impact efficiency, security, and scalability. Learn the five critical pitfalls and how to choose the right solution.

Fieldcode to Showcase Field Service Solutions for the Solar Industry at Solar Solutions Amsterdam 2025

Learn how to track these essential field service metrics: first-time fix rate (FTFR), mean time to service (MTTS), mean time to repair (MTTR) & customer satisfaction score (CSAT).

Learn how Business Process Model & Notation improves field service workflows, reduces downtime and ensures accurate task completion with practical examples

Discover how multi-partner collaborations address technician shortages, manage fluctuating demand, and expand service reach in field service management. Read the blog.

Learn how FSM leaders are shifting from speed-focused operations to achieving customer outcomes. Discover tools that deliver reliability & measurable success.

Discover how to harmonize automation with empathy in customer service. Learn practical solutions to optimize efficiency while maintaining trust & loyalty.

Explore the top field service trends for 2025, including digital twins, AR, AI, self-service portals, workforce flexibility, and cybersecurity strategies.

Discover how to balance global process standardization with local flexibility for consistent service delivery, innovation, and efficiency.

Discover how Generative AI revolutionizes field service with smart scheduling, real-time support, proactive maintenance, and personalized customer care.

Discover how FSM customer portals transform self-service and remote solutions with real-time monitoring, AI diagnostics, and dynamic communication.

Learn how data-driven maintenance strategies reduce downtime, improve asset life, and optimize operations. Discover actionable insights in our latest blog.

Learn how LLMs boost field service with ticket analysis, predictive maintenance, and real-time support, improving efficiency and customer satisfaction.

Discover how Fieldcode showcased AI, training, and automation strategies to enhance field service efficiency at Field Service Europe 2024 in Amsterdam.

Discover key takeaways from Field Service Europe 2024, featuring trends in AI, training, and automation for field service success.

Fieldcode teams with Green-AI Hub to use AI for optimized ticket analysis, improving service efficiency and reducing environmental impact in field operations.

Explore key takeaways from IN.STAND 2024, including trends in predictive maintenance, retrofitting, and digital transformation.

Explore the latest trends in industrial maintenance from IN.STAND 2024, including predictive maintenance, retrofitting, and digital solutions for greater efficiency.

Discover actionable tips to optimize your maintenance workflows, reduce downtime, & enhance technician scheduling using Fieldcode's automation solutions 

Discover how Fieldcode's Zero-Touch scheduling automates technician routes, parts delivery, and preventive maintenance, minimizing downtime & maximizing efficiency

Discover how FSM helps facility maintenance teams streamline scheduling, asset management, and compliance while reducing downtime & improving efficiency

Discover how Fieldcode’s ticket management, skill-based assignments, and SLA tracking optimize dispatching and improve your field service operations.

Explore Fieldcode’s FSM tools with Zero-Touch scheduling and pricing models at IN.STAND 2024 in Stuttgart, Germany.

Learn how to enhance customer experience in field service by addressing inaccurate arrival times, inadequate solutions, and poor communication.

Master key skills for field service success: technical expertise, customer service, problem-solving, adaptability, and communication for a thriving career.

Fieldcode launches a flexible, three-tier pricing model—Start, Business, and Enterprise—designed to meet diverse business needs and enhance customer satisfaction.

3 insights to reduce costs & boost efficiency in field service. Enhance satisfaction with predictive maintenance, workforce optimization, data-driven decisions.

Discover top FSM features & strategies to tackle summer service issues, enhance field service efficiency, improve quality, and boost customer satisfaction

Learn how to enhance customer satisfaction in field service with strategies & FSM features. Improve service, and communication, and exceed customer expectations

Explore how Fieldcode showcased AI, automation and new dispatching techniques at Field Service Europe 2024 to transform field service management.

Explore how Generative AI transforms field service by automating reports, enhancing technician efficiency, and improving accuracy. Learn future trends now.

Discover reactive measures (FSM, dispatching) & proactive strategies (technology, training, AI) to overcome disruptions & ensure exceptional service delivery.

Insights on balancing in-house and partner technicians to optimize your mixed service workforce. Enhance efficiency, reduce costs, and improve service delivery.

Fieldcode "Lists" feature simplifies data entry, automates workflows, and ensures consistency in field service management.

Explore Field Service Palm Springs 2024 insights: customer-centric workflows, IoT, and self-service technology. See how leader Hemmersbach uses Fieldcode’s tech.

Explore how Fieldcode unpacked major industry trends and innovations at Field Service Palm Springs 2024.

Fieldcode congratulates customer Hemmersbach on winning the “Most Effective Technology Deployment” award at Field Service USA 2024.

Discover how Fieldcode's pay-per-event model & automation reduce costs in field service. Boost efficiency, slash admin burdens & elevate first-time fix rates.

How FSM software enhances IT operations through 10 key tactics such as proactive monitoring, automated maintenance, incident management & robust security measures.

Discover how Fieldcode transforms partner-led service delivery through real-time updates, proactive alerts, critical dashboard views & capacity forecasting.

Discover how FSM software enhances customer satisfaction with personalized service, clear communication, efficient onsite support, & feedback analysis.

Enhance technician productivity & customer satisfaction with these top mobile app features

Discover Fieldcode's Engineer Efficiency Factor for optimal field service performance measurement.

Master field service scheduling and routing with these 5 expert tips.

Discover how Fieldcode’s new Engineer Efficiency Factor delivers precision insights into field-service productivity, scheduling and ticket allocation.

Future-proof your field service workforce! Automate scheduling, routing & onboarding for efficiency & happy customers.

Tame late deliveries, inventory woes, & more with field service software. Boost efficiency, delight customers, & save costs.

Achieve Field service management success. Automated dispatching, guided workflows, route optimization, & workforce forecasting. Boost productivity & efficiency.

Address mobile field service challenges like connectivity and data accuracy with solutions like automation, APIs, guided workflows, and offline capabilities.

See how Fieldcode highlights advanced scheduling, dispatch and mobile workforce coordination at Field Service Palm Springs 2024.

Ιntelligent scheduling features streamline and prioritize routine and ad-hoc tasks, ensuring efficiency in maintenance processes and field service workflows.

Explore top KPIs for field service productivity. Learn strategies to enhance team efficiency and customer satisfaction with Fieldcode.

Discover how mobile-first strategies enhance efficiency, customer experience, and insights in field service management.

Explore 2024's top 5 trends in field service: AI, machine learning, automation, analytics, & blended workforces redefine operations & customer experiences

Explore how Fieldcode’s partnership-focused features simplify collaboration with partners, subcontractors and freelancers in field service operations.

Stay ahead of the curve in field service management with these 5 insights from Gartner Market Guide 2023. Learn about the future of AI, customer portals, blended workforces, scheduling automation, and IoT demand generation.

Enhance retail after-sales support with FSM software. Streamline scheduling, automate tasks, and personalize service for maximum customer satisfaction.

Fieldcode's enterprise-focused FSM offers optimized dispatching, forecasting, proactive monitoring, & collaborative mobile tools for large-scale operations

Discover strategies and tools that redefine how you manage partners, subcontractors, and freelancers in field service management.

Fieldcode appears in the Gartner 2023 Market Guide for field-service management software, confirming its continued presence in the FSM sector.

Fieldcode is set to host an insightful webinar focused on redefining collaboration within the field service industry.

Partner, subcontractor & freelancer collaboration solutions for field service. Achieve cost-effectiveness, streamlined on-boarding, & service quality.

Discover the various field service roles in the FSM lifecycle & how automation ensures timely ticket resolution, resource utilization & customer satisfaction.

Utilize external resources with adept allocation using a mixed setup of own resources and outsource contractors, ensure timely delivery and maximize efficiency

Fieldcode launches a new Mobile App, that empowers your mobile workforce to access ticket data, record & report work on-site, & stay updated on scheduled events

6 ways Fieldcode's FSM solution optimizes your IT field service operations. Our innovative platform enhances efficiency, scalability, and delivery.

Fieldcode will host a live event focused on equipping HVAC technicians with mobile tools and showcase how to overcome field service challenges effortlessly.

Empowering technicians with unique guided workflows, accurate reporting, and structured efficiency to easily navigate through diverse service scenarios.

See how Fieldcode’s new mobile app (FMA2) enhances workflow flexibility, automated time tracking and customizable reporting for field service teams.

Avoid subcontractor pitfalls undermining your operations and tap into a dedicated partnership of on-demand service to improve and expand your field services

Integrate CRM & Field Service Management software to streamline workflows & customer experiences. Learn key benefits, features to look for & best practices

6 key areas where AI is changing field services with examples of how it's optimizing technician efficiency & transforming customer support & operations

From seamless appointment booking & dispatch coordination to streamlined scheduling & optimized routes, our solution transforms field service operations

Watch this webinar and discover how to make service dispatching decisions with ease while achieving your KPI goals with Fieldcode’s Optimizer

Optimize medical device support services with FSM software. Minimize downtime with proactive scheduling, real-time communication, and compliance reporting.

Fieldcode enhances maintenance management with new features, including improved analytics, pre-qualification of tickets, and enhanced partner portal

Streamline operations & enhance your mixed-service network. Solutions for project coordination, workforce management, seasonal demand & reporting.

Learn how FSM software, IoT, AI, & predictive analytics are enhancing the role of field technicians by eliminating pain points & enabling efficient workflows.

Learn how Fieldcode expands field-service capacity by enabling access to a network of over 5,000 verified technicians for rapid dispatch and scalable operations.

Learn how field service management software can help you reduce your carbon footprint and boost your bottom line.

Join Fieldcode’s live event showcasing how process automation boosts engagement in field service—automated scheduling, confirmations, and route optimisation.

Practical solutions to common challenges faced by the field service industry when implementing automated processes. Succeed with the right FSM software.

Watch this Fieldcode webinar video and explore the future of customer engagement and the role of automation in delivering exceptional field service.

Key takeaways from Gartner's 2022 Magic Quadrant for FSM, offering critical insights into the latest trends and technologies that are shaping the industry.

Discover how 5 key field service management software features are helping IT service providers achieve maximum profitability. Position your business for success 

Empower your field service team with automated guided workflows to deliver exceptional service. Eliminate double labor efforts, save time & increase revenue

Streamline and automate your field operations for unmatched efficiency. Reduce costs, experience faster resolution times & unbeatable customer satisfaction

Streamline your customer service with a unified field service software solution. Discover how it can improve efficiency for your business and enhance the customer experience.

Derive workforce planning trends to align, optimize, and deploy field service teams. Support resources across multiple locations and increase productivity.

Features for optimizing field service operations and customer engagement. Have the right information available at the right time.

3 critical features to help you optimally plan routes, schedule field services, and identify gaps in your resource management.

Reveal & track trends to provide insight into field service operations and future demands. Benefit from predictive analytics & accelerate operations.

Support both administrative processes & field services teams. Positively impact service delivery, improve ROIs, first-time fix rate, and customer service.

In this blog, we provide a high-level summary of our research in exploring the use of the mineral olivine to capture CO2 through an enhanced process & its progress made in 2021

Our FSM software was recognized for its environmentally inspiring solutions with features such as automated dispatching, optimized route planning & no-touch ticket assignment

FSM features transform vending machine field service operations with innovative automation, all while modernizing your mobile workforce.

Use automated dispatching and optimized route planning in field service operations to lower costs, maintain profit and reap many competitive benefits.

In the field service industry, a critical area is the interaction with customer service, providing customers support through digital channels

Learn more about controlling and steering a diverse service network in real-time.

Fieldcode offers a robust field service management (FSM) solution to help track KPIs, streamline field service operations & achieve business goals such as optimize productivity, enhance customer satisfaction, & increase profit

With the right FSM software for the Home Appliance industry, manufacturers & field service professionals can manage customers, inventory, technicians, subcontractors & more

Mobile technology is a proven strategy to give field technicians the information and resources they need to deliver outstanding customer service and drive brand loyalty

With the right FSM software, HVAC companies can manage customers, inventory, technicians, subcontractors, and various other parts of their operations

A game-changing solution to elevate your field service scheduling operations and deliver outstanding customer service.

Field service management is witnessing significant challenges. A global crisis demonstrates that new approaches to field service & operational issues are in high demand

Access to digital reports, real-time scheduling & an updated database are features that enable technicians to work smarter & faster

A competitive workforce is critical in maintaining a profitable field service business, especially in sectors with labor shortages such as health care, construction, energy & manufacturing

Learn about the key benefits of a smart field service solution & how Fieldcode can enhance these benefits thanks to features with automation in their core.

Watch this Fieldcode webinar video and learn more on how the Field Service ecosystem can be transformed by tapping into automation with ticket creation, real-time status updates & instant notification to technicians.

A field service management solution that monitors field service operations, telecom service providers can benefit from high levels of equipment availability, service efficiency, and customer satisfaction.

Empower construction field service technicians by providing automation & efficiency through smart scheduling, user-friendly mobile FSM solutions, robust business intelligence

Download our whitepaper to find out how to navigate field service operations through a crisis

Download our whitepaper on how to achieve environmental sustainability in the Field Service Industry

Implement field sales software to centralize critical info and gather agent data, including performance metrics and more.

Download our use case on smart ITSM software. IT organizations implement advanced field service technologies to cumbersome workflows and manual processes.

Customer retention is your ability as a business to increase a customer’s lifetime value. Read about the KPIs that help a smart field service application to significantly improve customer retention rate

Predictive Maintenance is a new methodology that enables companies to build a comprehensive maintenance plan. This blog will analyze the 5 advantages of predictive maintenance and how your company can leverage on them.

Adopt a smart field service solution as a facility manager, successfully juggle multiple obligations and become more efficient.

The Fieldcode Work place views help you to organize the daily work efficiently. Watch the video and get to know the core functionalities and how employees can benefit from the dedicated views in Fieldcode.

The Fieldcode Work place views help you to organize the daily work efficiently. Watch the video and get to know the core functionalities and how employees can benefit from the dedicated views in Fieldcode.

Field service software offers some significant benefits for businesses that rely on contractors to provide support and services to their customers 

Understanding the challenges faced by the elevator service industry – and how to overcome them

IoT providers know the value of smart sensor technology – now it’s time to apply those same technologies to their field support services.

Delivering great customer service in FSM is a process of continuous improvement. But applying data takes the guesswork out of improving CSAT scores.

Discover how IoT smart sensors have the potential to revolutionize your field service management offering. Read more.

Many organizations are racing to introduce carbon neutral operations. But sadly that won’t be enough to achieve the change we need. Read more

Intelligent sensors have become an invaluable tool as we enter a new industrial revolution. By deploying Internet of Things (IoT) devices, businesses can perform better and accelerate. Read more.

Businesses invest heavily in field service management tools to ensure their engineers have access to smart, structured data to make their work more efficient. Read more.

In this blog, we are excited to give you an overview of our Olivine Project and the pivotal role it plays in combating climate change.

Companies relying on field service operations can be prepared for any circumstance through an intelligent software solution and a flexible payment model. Find out more on our blog.

How can the right FSM software support your field service workforce in their day-to-day tasks?

Our blog: Implementing a dedicated program that fits your company´s goals towards a cleaner future can be extremely rewarding. Read more on our blog.

Incorporating environmentally friendly practices across the daily mix of work is necessary to drive an eco-friendly business approach. Find out how an FSM software can drive this goal.

With current technological advancements, remote work could become the norm in various industries. Tools to ensure productivity & communication with your team

Providing premium field service delivery with optimized technicians’ schedules to always be on time is key to satisfying customers’ expectations.

Field Service Management software and the reason why freemium is better than demos or trials

Research on innovative projects which can reduce CO₂ emissions and reforestation is our way to support climate protection sustainably. Find out more about our work.

Find out how Field Service Management benefits several industries. The article gives examples of four different business types, where automation tools like route optimization, real-time reporting, and GPS tracking are crucial for daily tasks.

How can the right field service software simultaneously help you to boost customer satisfaction and enhance field service productivity? Learn more in this article.

Fieldcode has been developed to support API integrations, which allows an easy exchange of information & data from and to any enterprise software solution

To subscribe or not to subscribe to a Field Service software

Forget FSM subscription plans. New financial challenges require cost efficient solutions. Read how the event-based model can reduce cost during low-volume periods.

Our blog: Automated route planning and optimization are some of the most determining factors for cost efficiency within Field Service Management software.